Exceed with Microsoft Dynamics 365 Customer Engagement
Outperform Your Competition
Need your sales, marketing and customer service teams to align with the same strategic goals? Want to personalise your messaging and customer engagement?
Microsoft Dynamics 365 Customer Engagement suite enables businesses to enhance customer relationships by providing a unified view of interactions and data in a centralised platform. This centralised approach allows for personalised communication and support, helping businesses understand and anticipate customer needs.
Additionally, real-time insights and analytics enable proactive engagement, identifying opportunities to enhance customer satisfaction and loyalty.
With a team of senior Dynamics 365 experts, iCatalyst can empower businesses to:
- Centralise data in a single workspace to boost team efficiency, productivity and collaboration across sales, marketing and customer service
- Identify market trends, customise marketing campaigns, generate new opportunities, and nurture leads in real-time
- Empower teams with the information needed to build, understand, and enhance customer relationships and loyalty
- Enable tailored interactions with customers based on on-going engagement and service requirements
- Introduce strategic insights with real-time analytics, enabling informed decisions and identifying trends, buying patterns, and risks
- Leverage built-in generative AI tools (Microsoft Copilot) to improve the user experience and streamline data access and enquiries.
Contact Us
Contact us today to discuss how our local experts can kick-start your digital transformation.
Modernise As You Grow
Incrementally implement new technology across different lines of business—offering a faster return on investment through modular delivery options and scalable expansion of functionality.
Efficiency Through Integration
Boost team engagement and collaboration through integration to Microsoft 365 (formerly Office 365), Microsoft's leading ERP applications and other third-party core applications.
Build Stronger Pipelines
Help your sales team track and progress pipeline through open tasks, prioritised assignments and generate native language queries using Copilot.
Leverage the Latest Technology Innovation
Microsoft’s Wave Releases ensure your business continuously benefits from the latest solution features, security updates, and performance improvements—enabling operational advancement and enhanced customer satisfaction.
Microsoft Dynamics 365 Customer Engagement
Create engaging experiences
Microsoft's Dynamics 365 Customer Engagement offers a suite of cloud-based applications that can be deployed independently or as a fully integrated customer engagement, resource management and sales solution—on a single, cloud-based platform.
Customer Engagement enables companies of all sizes to streamline lead and prospect management, sales and customer service processes, resource management and marketing activities.
The suite of applications include:
- Dynamics 365 Sales: empowers sales teams to build strong customer relationships, make data-driven decisions, and close deals faster with AI-powered insights.
- Dynamics 365 Customer Service: enhances customer satisfaction and support services by streamlining workflows, providing omnichannel support, and leveraging AI for personalised service.
- Dynamics 365 Customer Insights – Journeys: helps businesses visualise and automate customer engagement journeys, providing personalised experiences based on real-time data
- Dynamics 365 Field Service: optimises onsite service delivery with automated scheduling and personalised communications, to enhance efficiency and customer satisfaction.
- Dynamics 365 Project Operations: streamlines project management by unifying project planning, resource scheduling, and financial management, empowering teams to deliver projects on time and within budget, while maximising profitability.
