Working with iCatalyst as our Microsoft partner has been a rewarding experience. Their team is professional, responsive and technically capable across the Microsoft products. Their willingness to listen to feedback and collaborate has been instrumental in achieving on this project.
Dawn Thiart, D365 Implementation Manager for WARRRL
Western Australia Return Recycle Renew Limited
Featured Customer
Western Australia Return Recycle Renew Limited (WARRRL) was created to combat this waste problem by establishing and running the state’s container deposit scheme, Containers for Change. The scheme aims to reduce the number of drink containers that are commonly littered or sent to landfill by offering a 10-cent refund for each container returned.
But like any organisation, there comes a time when digital transformation is needed to continue to grow. WARRRL engaged local Microsoft partner iCatalyst in August 2022 to design and build a scalable customer relationship management (CRM) solution that would enhance its operations, reduce its IT costs and help meet its ambitious FY23 container redemption targets.
“Having built our solution on the Power Platform allows us to quickly respond to changing business needs. As WARRRL’s needs evolve, the platform can be easily extended and customised to accommodate new capabilities, thus ensuring long-term value for WARRRL,” says Dawn Thiart, D365 Implementation Manager for WARRRL.
Key Transformation Requirements
Given the not-for-profit organisation’s breadth of requirements across multiple areas, WARRRL and iCatalyst created a multi-feature release roadmap with six modules
- integrate core systems, including first responsible supplier (FRS) contract management and refund point operator (RPO) site and contract management
- scheme integrity management
- logistics and processors, materials recycler facilities, recyclers and exporter contract management
- business lead and business relations tracking
- external relations case management.
Solutions and Services Delivered
- Microsoft Power Platform (Power Pages, Power Automate)
- Microsoft Dynamics 365 Sales App
- Microsoft Azure Services
- Solution Architecture and Project Management Services
- On-going Managed and Support Services