iCatalyst helps Kiind modernise CRM, streamline data management, and improve reporting

Kiind is a not-for-profit organisation based at Perth Children’s Hospital (PCH) that supports parents and carers raising children and young people with disabilities. The organisation helps families navigate systems such as the National Disability Insurance Scheme (NDIS), health, and education while connecting them to community services and peers in similar circumstances.

To replace its outdated customer relationship management (CRM) system, which required manual data entry and disconnected reporting, Kiind partnered with iCatalyst to deliver Microsoft Dynamics 365. The new solution integrates membership management, website forms, communications, and reporting in one place.

Microsoft Power BI dashboards give Kiind real-time insights into membership, programs, and regional demand. With stronger data visibility, automation, and security, Kiind can focus on supporting families and driving positive change.

• Modernise an outdated CRM that no longer meets operational needs.
• Integrate website forms and reduce manual data entry.
• Automate member communications to boost consistency and engagement. 
• Provide real-time insights through dashboards and reporting.
• Strengthen data security and safeguard sensitive member information.

•  Microsoft Dynamics 365 Sales implementation.
• Power BI dashboards for reporting to board, funders, and policymakers.
• Custom systemic advocacy area within the CRM.
• Ongoing support and managed services provided by iCatalyst.