iCatalyst has helped us achieve the delivery of a better customer experience and overall efficiency in our day-to-day business processes.
Darren Hutchinson, Gold Educational Tours
Gold Educational Tours
Featured Customer
Gold Educational Tours is an educational tourism and homestay management company. The organisation specialises in cultural immersion programs that connect Japanese students with Australian students and host families, through real-life, immersive experiences. Across Western Australia, Gold Educational Tours partner with over 60 local schools and have a growing host family community.
Managing information for thousands of students and families, Gold Educational Tours faced significant challenges due to its data-heavy operations. Recognising the need to modernise their existing processes, the organisation partnered with iCatalyst to implement a new Microsoft Power Platform-powered portal: reducing manual data entry and streamlining essential data and document management.
“iCatalyst has helped us achieve the delivery of a better customer experience and overall efficiency in our day-to-day business processes,” said Darren Hutchinson, Director of Operations and Home Stay, Gold Educational Tours.
Key Transformation Requirements
- Simplify and automate data collection for host families and students
- Improve organisation engagement across all key stakeholders, including staff, students, agencies and host families
- Integrate portal with existing CRM to improve data accuracy, centralise key information and documentation, and empower team collaboration.
Solutions and Services Delivered
- Microsoft Power Platform (Power Pages, Power Automate)
- Integration with Microsoft Dynamics 365 Sales App
- Solution Architecture and Project Management Services
- On-going Managed and Support Services