iCatalyst Streamlines Reporting and Client Care

A domestic and family violence service provider needed to replace a case management system that could no longer keep pace with its growing operational and reporting requirements. Large reports could slow or crash the system, staff relied on manual workarounds, and even routine changes required external developer support.

iCatalyst delivered a purpose-built case management solution built on Microsoft Dynamics 365 and Microsoft Power Platform, configured around the organisation’s programs, reporting obligations, assessment frameworks, and day-to-day workflows. Microsoft Power BI transformed access to reporting and operational insights, while integrated Microsoft tools and digital processes streamlined email tracking, document management, and risk and needs assessments. The solution also draws on Microsoft’s enterprise-grade security capabilities to strengthen access control, auditing, and governance for highly sensitive client information.

“Knowing the platform had already been built for domestic and family violence services gave us confidence from the beginning. It already reflected much of the way we worked, and  iCatalyst helped tailor it to our organisation,” said the organisation’s program manager.

• Replace an ageing case management platform that could no longer keep pace with growing service and reporting requirements
• Simplify government reporting and improve access to operational information
• Reduce reliance on external developers for routine system changes
• Streamline manual case management and administrative processes
• Strengthen security and governance for sensitive client information

• Purpose-built case management solution for domestic and family violence services, powered by Microsoft Dynamics 365
• Microsoft Power Platform
• Microsoft Power BI
• Microsoft SharePoint and Microsoft Outlook integration
• Configurable risk and needs assessments
• Ongoing support, user training, and solution enhancement