From the outset, iCatalyst understood what Constable Care needed and showed us there was a better way forward."
Ian Anstee, CEO, Constable Care Foundation
Constable Care Foundation
Featured Customer
Constable Care Foundation partnered with iCatalyst to improve support for its existing Microsoft Dynamics 365 Sales solution. The Western Australian not-for-profit uses Dynamics 365 to coordinate safety education programs delivered to approximately 100,000 children and young people each year.
As the new partner, iCatalyst reviewed the existing environment, resolved longstanding support issues, and improved usability across key areas including Microsoft Power Pages, automations, fields and tables, email tracking, and performer scheduling. A key improvement helped performers access clearer roster and booking information, giving the team better visibility while working in the field.
The partnership has restored confidence in Dynamics 365 as a core operational solution. Constable Care can now rely on iCatalyst for responsive support, helping staff keep bookings, reporting, and program delivery on track.
Key Transformation Requirements
- Resolve longstanding Microsoft Dynamics 365 Sales support issues
- Improve confidence in booking, scheduling, and reporting workflows
- Make performer roster and booking information easier to access in the field
- Simplify support for non-technical users
- Restore trust in a business-critical operational system.
Solutions and Services Delivered
- Microsoft Dynamics 365 Sales optimisation and enhancements
- Resolution of longstanding CRM support issues
- Performer roster and scheduling workflow support
- Microsoft Power Pages portal updates
- On-going Support Services